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Our Energy Sources | Enova Community Energy

We have a number of easy payment options:

DIRECT DEBIT
(NO FEE)

To arrange automatic payment from your account, please call 02 5622 1700

CALL US

Or, download our direct debit application form and email to info@enovaenergy.com.au

DOWNLOAD FORM

PAY IN PERSON AT ANY WESTPAC BRANCH*

Account name:

Enova Energy

 

BSB:

032 573

 

Account number: 

336 712

 

Reference: 

Your reference number is on your invoice.

 

*A fee of $2 (including GST) applies for paying in person at Westpac branches.

PAY USING VISA OR MASTERCARD*

 

PAY ONLINE

 

*Enova Energy does not charge any processing fees when paying by Visa or Mastercard credit or debit cards.

PAY USING INTERNET BANKING BPAY (NO FEE)

 

Biller code:

256 446

 

Reference: 

Your reference number is on your invoice.

 

Paper bills & eBills

 

We’re encouraging our customers to receive eBills because they’re better for the environment. However, if you’re not able to receive your bill via email we can make alternative arrangements with you.

When you provide us with an email address to receive your eBill, make sure it’s a personal address that you’re likely to keep for some time. 

Remember, we’ll use this email to communicate with you, not just about your bill, but to notify you of special offers as well as any important changes to your plan or our service. 

You can update your email address with us at any time.

 

Understanding your Enova Energy bill

At Enova we want to put the power back in our customer's hands - to make sure everyone understands their bill and energy usage. 

As part of industry regulations, we must present certain information and trust our bill design will help you better understand your usage charges.

How to Read Your Bill

Additional billing resources:

Understanding Your Energy Bill guide

Metering information

About the consumer's "Power of Choice"

Submitting a self-meter read in place of an estimate

In some circumstances, it is necessary for us to prepare your bill based on an estimated meter read. This can happen for customers with Basic / Accumulation meters where it hasn’t been possible to get an actual read from your meter. Sometimes the estimate may be inaccurate, leading to an inaccurate bill. Any inaccuracy in your bill will be adjusted in subsequent bills once an actual meter read can be taken.

However, if you prefer, you may request Enova re-issue your bill based on a reading you provide (photos of the meter is required). Please contact one of our friendly team on 02 5622 1700 or send us an email at info@enovaenergy.com.au

Financial hardship information

 

Photo of caucasian woman with blonde hair and blue top sitting on a sofa looking at a bill with a look of concern.

We're here to help.

We know that things can get tough sometimes.

If you are having trouble and you cannot pay your bill please contact us immediately to talk through solutions with one of our friendly team members.