We have a number of easy payment options:
Paper bills & eBills
We’re encouraging our customers to receive eBills because they’re better for the environment. However, if you’re not able to receive your bill via email we can make alternative arrangements with you.
When you provide us with an email address to receive your eBill, make sure it’s a personal address that you’re likely to keep for some time.
Remember, we’ll use this email to communicate with you, not just about your bill, but to notify you of special offers as well as any important changes to your plan or our service.
You can update your email address with us at any time.
Understanding your Enova Energy bill
At Enova we want to put the power back in our customer's hands - to make sure everyone understands their bill and energy usage.
As part of industry regulations, we must present certain information and trust our bill design will help you better understand your usage charges.
Submitting a self-meter read
Customers who have a Basic Meter (digital or analogue) can take photos of all registers which may be used to invoice the customer - as long as all photos are taken on the same day and are emailed to firstname.lastname@example.org
This is particularly useful if you are subject to repeated missed meter reads (due to for example; a dangerous dog or a locked gate).