NSW and QLD Flood Events
The impacts of the recent rain and flood events continue to unfold
Here at Enova, our thoughts go out to all members of the community affected by the recent flood events.
As part of the Northern Rivers community, like all those affected, we are doing everything we can to ensure the wellbeing and safety of our team and families. The safety and welfare of our team, our customers and our communities are paramount whilst making sure we continue with reliable operations to continue to service our customers in the best possible way through this time.
Flood information, electricity disconnection for safety, and reporting faults
The electricity in your area may have been disconnected by the network provider if there is evidence of a property being inundated with water. This is done to ensure safety and the network will have attempted to let you know that electricity has been disconnected. If a property has been flooded or the power has been turned off by the network, customers will need to arrange for a qualified electrician to visually inspect and test their electrical installation supply and for an Authorised Service Provider (ASP) or the network to reconnect power.
For more information on having energy reconnected or to report any faults or emergencies, please contact the network provider in your area (details below). Note that their websites will also have regular flood and outages updates, as well as other electricity flood safety related advice.
Please find contact details below and refer to the following network pages for current information:
Essential Energy (Country and regional NSW)
Faults: 13 20 80
General enquiries: 13 23 91
Energex (Brisbane, Gold Coast, Sunshine Coast and surrounds)
Faults: 13 62 63
General enquiries: 13 52 53
Endeavour Energy (Southern and western metropolitan Sydney and surrounds including the Blue Mountains and the Illawarra)
Faults: 13 10 03
General enquiries: 13 37 18
Ausgrid (Inner, northern and eastern metropolitan Sydney and surrounds)
Faults: 13 13 88
General enquiries: 13 13 65
We’re here to help in any way we can
Enova Energy wants to keep you connected. If you find yourself in a position where you cannot pay your bill please contact us immediately because we don’t want to see members of our community, our neighbours, disconnected and disadvantaged because they are unable to afford an essential service like energy.
For more information and how we can support you in times of financial hardship please click here.
How will we help?
By contacting us if you are having difficulties paying your energy bill, we will help you:
- Manage any outstanding energy bills.
- Identify any additional assistance that you may be eligible for to help pay your bill.
- Provide you with advice and strategies to reduce future energy consumption.
- Make future energy bills easier to manage.
Get in touch and talk to us
If you have any questions about your energy account or if we can be of assistance through these challenging times, feel free to give our friendly team a call and they’ll be more than happy to speak with you, on 02 5622 1700 or email us at email@example.com.
We also offer a free Energy Coaching Service to assist with your energy efficiency and help to find ways to reduce your energy usage through this time when many of us are spending more time at home. For more information click here.
Enova Community Energy Operations
Like many organisations in the Northern Rivers, we now have some team members working from home and some who have returned to the office.
Whilst this normally means greater resilience in our operations, at this point in time we have a number of team members directly impacted which we are supporting through this time as well as those friends, family and community members that also need support.
Due to the direct impact on some of our team and the damage across the Northern Rivers communication networks, we are experiencing significant system issues at this point in time.
We appreciate your calls but if your call is not urgent, we would appreciate it if you could call back at another time or email us at firstname.lastname@example.org.
If your call is urgent, please hold and someone will be with you ASAP.
Please bear with us if it takes us a little longer than usual to respond to you over this time. Should anything change regarding our response as outlined, we will advise you as soon as possible.
If you have any questions about your energy account or renewable energy and energy in general, or if we can be of assistance, feel free to give our friendly team a call and they’ll be more than happy to speak with you, on 02 5622 1700 or email us at email@example.com
Take Care of those around you and together we’ll build stronger communities
We wish you all good health and safety as we move through this unsettling time.