IMPORTANT METER INFORMATION
If you’re thinking about installing solar then you’ll need a smart meter. Power of Choice regulations mean that you can only get a smart meter through your electricity retailer. That’s us!
Smart meters measure electricity consumption in 30-minute intervals and can be read remotely, removing the need for a meter reader to visit your property to read your meter.
Once your smart meter is installed and solar PV system activated, any electricity produced by your solar PV system will first be used to meet the demands of your home, with any surplus exported to the grid. The amount paid for surplus electricity is known as a feed-in tariff and will appear as a separate line item on your Enova Energy bill. As part of our commitment to encouraging the uptake of renewable energy, we strive to lead the market in terms of feed-in tariffs.
NEW TIME FRAMES
As of 1st February 2019, there are new time frames for meters to be installed, unless we agree to another date:
15 business days for customer requested meter exchanges such as for getting some new functionality such as solar net metering, controlled load, remote reads etc.6 business days for customer requested new meter installations such as for a new connection, at a new home or building site with a new meter box.15 business days for network requested meter exchanges such as for getting a faulty meter replaced.
30 business days where shared fusing is found to exist. Timeframes may be suspended where installation cannot proceed due to matter’s outside Enova’s control. eg. The site for the meter is not accessible, safe or ready for the meter to be installed.
New National Metering Rules
New national metering reforms came into effect in December 2017. These reforms are part of the Australia wide ‘Power of Choice’ initiative that is designed to give all consumers more options and control of the way in which they use and manage their electricity expenditure.
As an Enova customer, these new reforms mean two important things for you.
1. ENOVA IS YOUR METER MANAGER
Changes have been implemented in relation to who manages services relating to your meter. Previously, managing meters (installation, maintenance and reading) has been the role of energy distributors. However, under the new changes, as your energy provider, Enova takes over this role for all digital (smart) and new meters that are installed after this date.
If you have questions or problems with regard to your meter, you need to contact us.
2. SMART METER INSTALLATION IS NO LONGER VOLUNTARY
All new meters installed must be smart meters, and any meters that are old, broken and need replacing, will be replaced with smart meters.
You can keep your existing meter, but be aware that if, for any reason, it needs to be replaced, it will be upgraded to a (digital) smart meter.