For customers affected by the recent NSW and QLD flood events, we're here to help. Please click here for our latest updates and how we can best support you.

Our Energy Sources | Enova Community Energy

The impacts of the recent rain and flood events continue to unfold

Here at Enova, our thoughts go out to all members of the community affected by the recent flood events.

As part of the Northern Rivers community, like all those affected, we are doing everything we can to ensure the wellbeing and safety of our team and families. The safety and welfare of our team, our customers and our communities are paramount whilst making sure we maintain reliable operations to continue to service our customers in the best possible way through this time.

Below are some resources you may find helpful during these times based on your situation.

Click on one of the following based on your needs

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I'm an Enova Customer impacted by the floods

If you're an Enova customer and have been impacted by the floods, please visit this page for our latest updates on how we can best support you.

Please also refer to the section below on where and how you can find additional support through this difficult time.

For the broader communities in need of help and support

If you have been impacted and are in need of help there are multiple ways you can access this. Below, are just a few of the great organisations that have been set up in order to aid people in need of assistance. 

  • RECOVERY PROJECT 2022: A central hub where people that need help can register their needs and people who can offer help, can register their details. Provides constant and relevant updates of where and how people can provide assistancehttps://www.recoveryproject2022.com/
  • HABITAT: Short term crisis accommodation for displaced residents. Hosts with available accommodation (Air BnB, motel owners, homeowners etc) can offer short term space for people that have lost their place of residence. https://www.habitatbyronbay.com/donateastay
  • NEIGHBOURGOODS: A donation and depots network for the Northern Rivers. They are connecting flood victims with furniture and white goods donations, as well as spare storage facilities to store their goods whilst homes are restored and rebuilt. https://www.neighbourgoods.org/
  • GOVERNMENT FINANCIAL ASSISTANCE: There is government financial assistance – both one-off payments, and a disaster recovery allowance - available for those who have been impacted by the floods as well as other assistance.
    • DISASTER RECOVERY PAYMENT: This one-off payment of $1,000 for an adult and $400 for a child is for citizens and permanent residents who have been significantly affected by the disaster in listed LGA’s including Ballina, Byron, Lismore, and Tweed. There is no means test to be eligible for this. https://www.servicesaustralia.gov.au/nsw-floods-february-2022-australian-government-disaster-recovery-payment 
      You must claim the payment by 28 August 2022 and it’s easiest to do so in MyGov.
    • DISASTER RECOVERY ALLOWANCE: This is a short-term payment for citizens and permanent residents whose income has been directly affected by the floods or storms and as a result, the income is less than the average Australian weekly income ($1,737.10 per week). https://www.servicesaustralia.gov.au/nsw-floods-february-2022-disaster-recovery-allowance
      The payment is for a maximum of 13 weeks and the maximum equivalent rate of Job Seeker Payment or Youth Allowance.
      You must claim the payment by 28 August 2022 and it’s easiest to do in MyGov.
    • DISASTER RELIEF GRANT FOR INDIVIDUALS: This is financial assistance that is provided to help low-income earners, whose home has been damaged by a natural disaster and not covered by insurance, to re-establish a basic standard of living. https://www.nsw.gov.au/resilience-nsw/disaster-relief-grant-for-individuals You must apply within 4 months of the disaster and it’s advisable to act early as you’ll need to gather some documents. Phone 13 77 88 to receive the application form and a fact sheet.
    • CENTRELINK: You can use Centrelink’s Payment and Service Finder to check what other payments and services you may be eligible for.
If you need assistance, you can use not-for-profit operator Ask Izzy to find local providers who can help with everyday things, like community food providers, emergency relief packages, housing providers, financial counselling, etc.

Where and how can I support those impacted?

We see and receive a large number of queries in times like this just asking where and how they can help those in need. 

The most impactful way you can help now is through donations and services. Here's a short list of reputable organisations below where you can donate and offer what you can to help.

  • REVIVE THE NORTHERN RIVERS: This is an already established non-profit. Right now they are focused primarily on the flood recovery in the Northern Rivers. Takes Monetary donations. https://www.revivethenorthernrivers.com/floods-2022
  • RESILIENT BYRON: An amazing local group committed to helping the greater Byron region become truly regenerative and resilient to disasters. Takes Monetary donations and you can register to volunteer. Provides constant and relevant updates of where and how people can provide assistance. https://www.resilientbyron.org/
  • FOUNDATION FOR RURAL REGIONAL RENEWAL: A non for profit organisation that provides funding and capacity building support at the hyper-local level. They are providing a flood Recovery Appeal to focus on remote, rural and regional communities. Monetary donations are the accepted form of aid for this org.  https://frrr.org.au/blog/2022/03/02/frrr-ready-to-support-community-led-flood-recovery/
  • NEIGHBOURGOODS: A donation and depots network for the Northern Rivers. They are connecting flood victims with furniture and white goods donations, as well as spare storage facilities to store their goods whilst homes are restored and rebuilt. https://www.neighbourgoods.org/ 

Rescue and recovery operations

  • RECOVERY PROJECT 2022: A central hub where people that need help can register their needs and people who can offer help, can register their details. Housing, storage, living essentials and volunteer services are what this platform is looking for. Provides constant and relevant updates of where and how people can provide assistancehttps://www.recoveryproject2022.com/
  • HABITAT: Short term crisis accommodation for displaced residents. Hosts with available accommodation (Air BnB, motel owners, homeowners etc) can offer short term space for people that have lost their place of residence. https://www.habitatbyronbay.com/donateastay
  • STATE EMERGENCY SERVICES (SES NSW): These are the incredible volunteers who have been rescuing people around the clock since this disaster started. You can select the area to which you would like to donate to. Monetary donations are the accepted form of aid for this org.
    https://www.ses.nsw.gov.au/get-involved/donations/
  • RESILIENT LISMORE: This is an all in one platform. A central hub where you can donate, volunteer or request help. The website is managed by Resilient Lismore; A Facebook group, dedicated to the recovery of the Lismore area. They provide live updates of how best you can help as the recovery process goes on. https://www.floodhelpnr.com.au/ 
  • WOMANS VILLAGE COLLECTIVE: The “long game” is about re-housing people – especially women with children. Helps woman and children rebuild their lives after losing their homes to the floods. Accepts Monetary donations. 
    https://www.womensvillagecollective.org.au/ 

Make an impact

Any new customer that makes the switch to Enova Energy can choose for us to donate $50 on their behalf towards flood relief or to credit their new account $50. Use code RECOVERY50 to donate.

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